Shipping policy

Shipping & Returns

Baby Chicks

  • Local Pickup – We only offer local pickup for eggs and pullets and only in Pemberton NJ. Please contact us for local egg pickup. Pullets are by default set for local pickup. 
  • Mail Delivery – Our poults and chicks are delivered via USPS. 
  • Direct Delivery –  We offer direct delivery to wholesale customers within our delivery range. To inquire contact us at info@goodshepherdconservancy.org.
  • Baby Chick or Poult Returns & Refunds – We will refund the cost of any baby chicks that arrive DOA or die within 48 hours of delivery. You must report your loss within 72 hours of arrival. Photo/video documentation of the deaths may be requested for refund.

Hatching Eggs

  • Shipping & Handling – Hatching eggs are no more than 3-4 days old when shipped. Each egg is carefully candled and only those with small strong air sacks are sent. Eggs are packaged in high-quality custom foam packaging and then double-boxed for safe shipping. These precautions have led to a high level of satisfaction for our hatching eggs customers. We also like to advise buyers that faster shipping tends to improve the fertility rates of shipped eggs.
  • Fulfillment Time Frame– Hatching egg orders that aren't fulfilled during a specific delivery week will be shipped on a rolling basis. If shipping on a rolling basis will take more than 1-2 weeks to complete we will let you know. If you want your eggs shipped on a specific week/day that is not offered please contact us.
  •  Hatching Egg Refund Policy
    •  Broken Eggs – We always send a few extra eggs when sending hatching eggs. If any break during shipping and they exceed the extras we send please let us know by sending an email to info@goodshepherdconservancy.org with a picture of the broken eggs within 48 hours of receiving your package. We will refund you the difference or send more eggs depending on the circumstances.
    • Fertility/Hatch Rates – We do not take responsibility for the fertility or hatch rates customers achieve on our hatching eggs as many factors outside our control can affect this. Though we are committed to our customer’s satisfaction and we will in most circumstances provide partial refunds, store credits, or replacement eggs to ensure you're 100% satisfied.
    • Incidental Crosses – Please note that we house all our breeds on the same farm. As a result, roosters, toms, and hens sometimes venture outside their pens and incidental crosses occur on occasion. If your hatch contains crosses or other breeds please send us a picture and we will credit or refund you for those eggs. 
    • Refunds on hatching eggs for any reason other than those mentioned are not promised or guaranteed in any way. Regardless, please always feel free to reach out if you have any questions and we will do our best to assist you. 

Merch

  • Shipping & Handling – We try to send out all merch orders within 5 business days. If we are running behind this schedule we will let you know. 
  • Returns & Refunds –  Merch returned in the same condition it was received can be returned for a full refund within 30 days of purchase.